Carrier Management Operations Manager (Final Mile)

We’re rethinking homes for how people really live, and we’re looking for a US Operations Manager with experience in Carrier Management to join our team to help shape the future of living — one thoughtful detail at a time. This is a high-impact role for a hands-on leader passionate about building scalable processes, driving operational excellence, and owning the end-to-end customer experience. You will be responsible for leading a core team and managing the performance of our critical 3PL and final-mile carrier partners to ensure we meet and exceed customer expectations. The core problems you will solve involve deep analysis of carrier data to build cost-saving models, leading strategic projects (like new carrier onboarding), and presenting high-level insights to senior leadership. If you are a strategic, data-obsessed problem-solver who excels at managing vendor relationships and can translate complex data into actionable cost-saving initiatives, we want to hear from you. This is a hybrid position requiring a minimum of three days per week in our downtown Winston-Salem, NC office. What you'll be doing: - Design and implement a nationwide audit program across carriers and warehouse operations - Establish and present a comprehensive view of network performance, identifying key gaps and opportunities - Ensure consistent execution of audits, maintaining regular review cycles for active carriers and warehouses - Define, track, and improve key performance metrics including customer satisfaction (DSAT), exception rates, damage rates, and transit times - Drive continuous performance improvements across the network, achieving high service standards and operational excellence What you need to succeed: - 3–5 years of progressive experience in logistics, transportation, or supply chain, with proven experience leading and developing teams - Advanced proficiency in Microsoft Excel, with hands-on experience using TMS, WMS, ERP systems, and BI tools - Strong communication and presentation skills, with the ability to translate complex data into clear insights for senior stakeholders - Excellent project management and organizational skills, with the ability to manage multiple initiatives and proactively mitigate risks You’ll thrive here if you also have: - Experience in furniture, manufacturing, logistics, or final-mile delivery of bulky goods - Background in a fast-paced, direct-to-consumer e-commerce logistics environment - Proficiency in data visualization and dashboarding using BI tools and SQL - Training or certification in continuous improvement methodologies (e.g., Lean Six Sigma) - Experience negotiating contracts and rates with carriers and 3PL partners Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.