Order Management Specialist

We’re rethinking homes for how people really live, and we’re looking for a Order Management Specialist to join our E-commerce team to help shape the future of living—one thoughtful detail at a time. Success in this role means consistently delivering accurate and timely order management while leveraging Odoo and WMS to drive operational excellence and continuously improve logistics performance. What you'll be doing:   - Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.    - Monitor, supervise and execute order management system.  - Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.  - Answer customer inquiries and facilitate order change requests.  - Monitor, report and improve logistics KPIs.   - Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.  - Provide direct input into the existing user tools and make recommendations for process.  - Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.  What you'll need to succeed:   - Fluent English with excellent communication skills, both written and verbal.  - Proficient in Microsoft Office and Excel.  - Strong analytical skills  - Knowledge of ERP and e-commerce background is a plus. Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.