Senior US Logistics Operations Specialist

We’re rethinking homes for how people really live, and we’re looking for a Senior US Logistics Operations Specialist to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT). What you'll be doing: - Track and manage container movements end-to-end (pickup, drop-off, return), including monitoring ETAs, resolving delays or discrepancies, and aligning with warehouse capacity and receiving plans - Monitor and manage inbound-related costs such as detention, demurrage, and customs fees while ensuring accurate documentation and reporting - Oversee outbound operations by preparing shipping labels, monitoring daily pickups, coordinating with carriers, and resolving delivery delays, exceptions, or escalations - Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders - Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates - Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling - Analyze logistics and delivery data to identify root causes, improve cost efficiency and service levels, and support ongoing operational improvement initiatives - Maintain accurate records across inbound, outbound, and returns workflows - Support continuous improvement projects and other tasks as assigned. What you need to succeed: - Strong proficiency in written and spoken English - 3–4 years of experience in logistics, supply chain, or transportation operations - Strong problem-solving skills with the ability to analyse operational issues using data and structured thinking - Customer-centric mindset with a strong commitment to service excellence - Strong written communication skills with high attention to detail - Ability to work cross-functionally and handle fast-paced operational challenges effectively Good to Have: - Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply) - Proficiency in advanced Excel or data analysis tools for operational reporting and insights - Familiarity with ERP, TMS, and WMS systems, as well as e-commerce fulfilment processes - Experience with returns management systems or reverse logistics workflows - Prior experience working night shifts and/or in remote or distributed team environments Built for Real Life, Designed for What’s Next At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.